For ages 21 and above only

Responsible Gaming at moja7 — keep the fun safe

Gaming should be enjoyable — not a burden. moja7 gives you every tool to set limits, take breaks, and play with awareness.

What is responsible gaming and why does it matter?

Online gaming is a form of entertainment — but like any entertainment, it needs to be enjoyed within the right boundaries. At moja7 we believe every player has the right to their own protection, and our platform is committed to ensuring that protection.

Responsible gaming means knowing your own limits of time and money, staying within those limits, and seeking help quickly if gaming becomes a problem. We want every one of our players to stay happy, safe, and enjoy themselves.

Important: moja7 is for individuals aged 21 and above only. Minors opening an account or playing on this platform is strictly prohibited.

Our protection tools

Deposit Limit

Set your deposit limit

Set your own limit for how much you deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period.

Self-Exclusion

Self-exclusion feature

If you feel gaming is getting out of control, you can close your account for a set period or permanently. Reactivating the account during this time is not possible.

Time-Out

Take a break

Take a time-out from 1 day up to 6 weeks. During this time you will not be able to log in or play any games. Come back refreshed.

Session Limit

Control your playing time

Set a time limit for how long you play in one sitting. Once the set time is up, the system will automatically end the session and prompt you to take a break.

Loss Limit

Set your loss limit

Decide in advance the maximum amount you are willing to lose. Once that loss amount is reached, gaming for the day will stop automatically.

Age Verification

21+ age confirmation

Age verification is mandatory when opening an account at moja7. We take strict steps to protect minors and regularly verify accounts.

Recognise the signs of problem gaming

When gaming turns from entertainment into a problem, certain signs may appear. If you notice any of the following in yourself or someone you know, seek help promptly:

  • Spending more than your budget or placing bigger bets trying to recover lost money
  • Hiding your gaming from family or friends
  • Feeling restless, irritable, or anxious when you cannot game
  • Spending too much time gaming while neglecting work, studies, or family responsibilities
  • Taking on debt or selling assets to cover gaming expenses
  • Repeatedly trying to quit gaming but failing
  • Losing sleep or experiencing increased stress because of gaming

If you notice any of the signs above in yourself, do not panic. Seeking help is a sign of courage. Reach out via our 24/7 live chat support or email us at [email protected].

How to use the protection tools

1

Log in to your account

Log in to your moja7 account and go to the "My Account" option from the top menu.

2

Open the "Responsible Gaming" section

Inside account settings, click the "Responsible Gaming" tab — all protection tools are right there.

3

Choose your preferred limit or break

Deposit limit, loss limit, session time, or time-out — set whichever you need and save it.

4

Contact support for self-exclusion

For long-term or permanent self-exclusion, reach out via our 24/7 live chat or at [email protected] — we will assist you promptly.

Rules for setting limits

  • Lowering a deposit limit takes effect immediately.
  • A 24-hour waiting period applies to increasing a limit — this is an intentional safety measure.
  • No bonuses or promotions can be claimed during a time-out.
  • Logging back in is not possible while self-exclusion is active.
  • Reversing a permanent self-exclusion requires a personal discussion with the support team.
  • Use a password lock on your device to prevent minors from accessing your account.

Talk to the support team

If you feel gaming is becoming a problem, our Bengali-trained support team is with you 24 hours a day, 7 days a week. Feel free to reach out via live chat or at [email protected] — all conversations are completely confidential.

Protecting minors

Age verification process

Mandatory age verification is carried out at registration on moja7 and before the first withdrawal. No one under 21 years of age may operate an account.

Family protection

If children or teenagers are present at home, use a lock screen, password manager, or parental control software on your device. Never share your account details with anyone else.

moja7 is always working to keep minors away from gaming. If you suspect a minor is using your account, notify us immediately at [email protected]. We will act quickly.

Core principles of responsible gaming

Play for entertainment

Online gaming is entertainment — not a source of income. See every bet as the cost of entertainment, not as a guaranteed return.

Budget with awareness

Only play with money you can afford to lose. Never use money set aside for living expenses, rent, or savings for gaming.

Keep your time limited

Set a time limit before you start gaming. Take breaks, spend time with family, and put your own wellbeing first.

Do not play when emotional

Avoid gaming when you are angry, sad, or under the influence of alcohol. A healthy mind and clear thinking are the foundation of responsible gaming.

Talk to someone close to you

If you have any concerns about gaming, discuss them with family or a trusted friend. Keeping things hidden makes problems bigger.

Do not hesitate to ask for help

If gaming is having a negative impact on your life, contact our support team right away. We will help without judgment.

Responsible gaming frequently asked questions

Log in to your moja7 account, go to the "My Account" section, and open the "Responsible Gaming" tab. There you will find the option to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Self-exclusion is the option to close your account voluntarily for a fixed period or permanently. During this time, logging in, making deposits, or playing games is not possible. A limited-time exclusion can be done from account settings; for long-term or permanent exclusion, contact us at [email protected].

A time-out is a short-term break — typically from 1 day to 6 weeks. It helps ease temporary stress. Self-exclusion is a long-term or permanent solution — chosen when gaming has become a serious problem.

Talk to them with empathy and without judgment. The moja7 support team is also able to advise family members. Email us at [email protected] or reach out via live chat — we will provide the best possible assistance while maintaining full confidentiality.

Even while self-exclusion is active, the balance in your account remains secure. Withdrawal is possible after the exclusion period ends or after completing verification through the support team. The minimum withdrawal is ৳1,000 and is generally processed within 1 hour.

moja7 has made age verification mandatory during the registration process. Suspicious account activity is monitored automatically. If document verification confirms that a user is under 21, the account is closed immediately and appropriate action is taken.

Enjoy safely —
with moja7

Browse our game categories, read the FAQ, or contact support directly.

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