Frequently Asked Questions
Answers to all your questions at moja7
From opening an account to deposits, withdrawals, bonuses, and safe gaming — you will find detailed information on everything here.
If a question comes to mind while using moja7, this FAQ page is your first stop. Simple answers are provided on everything from registering an account and making deposits via bKash or Nagad, to how to play slots or cricket betting, how to claim the welcome bonus, and the security of your information. If you cannot find your question here, our 24/7 live chat support is always by your side.
Account and Registration
Account and Registration
To open an account at moja7, you need an active mobile number or email address and a strong password. Provide accurate information during registration, as it will be checked during the identity verification (KYC) process later. Each person may open only one account.
moja7 is for people aged 21 and above only. You must be 21 or older before registering an account or playing any game. Accounts found to belong to minors are closed immediately and deposited funds are not refunded.
Before your first withdrawal, moja7 may verify your identity. You will need to submit a clear photo of your National ID (NID), passport, or driving licence. Once verification is successfully completed, your account becomes fully active and withdrawals are unlocked.
On the login page, click the "Forgot your password?" option. Enter your registered mobile number or email and a reset code will be sent to you. Enter the code and set a new password. If you have trouble, contact moja7 support.
No. Under moja7 rules, only one account may be operated from a single device. If multiple accounts are detected, all accounts may be suspended and bonuses will be cancelled. Play fairly and follow the platform's rules.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits to moja7 via bKash are generally reflected instantly. Your gaming balance will update within a few minutes of a successful payment. If there is any delay, contact support with your transaction ID.
The minimum deposit at moja7 is ৳200 (applicable for all payment methods). The minimum withdrawal amount is ৳1,000. Deposit or withdrawal requests below these limits will not be processed.
Yes. moja7 supports all popular mobile financial services — bKash, Nagad, Rocket, and Upay. Deposits via direct bank transfer are also accepted. The easiest and fastest methods are bKash or Nagad.
Withdrawal requests at moja7 are generally completed within 1 hour. The process is faster when account verification is complete and wagering conditions have been met. For bank transfers, the bank's own processing time may be added.
moja7 does not generally charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction charges. Contact the support team for the latest information.
Common reasons for a rejected withdrawal include incomplete account verification, unmet wagering conditions, or incorrect payment details. Contact moja7 support via live chat to find out the specific reason for the rejection and get it resolved.
Games and How to Play
Games and How to Play
Go to moja7's cricket section and select a current or upcoming BPL match. You can bet on various markets including match winner, toss, and top run scorer. Check the odds carefully before placing a bet and set your amount according to your budget. Once a match has started, some bets can no longer be changed.
moja7's slots games run on RNG (Random Number Generator) technology, which keeps the result of every spin completely independent and unpredictable. Games from reputable providers such as Pragmatic Play, PG Soft, and JILI are available on our platform.
Yes, moja7 is built with a mobile-first design. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. Live casino and slots can be enjoyed smoothly on a 4G or Wi-Fi connection.
moja7's live casino section features live dealer tables from Evolution Gaming and Ezugi. You can play a range of popular games with real dealers live, including live roulette, baccarat, blackjack, Dragon Tiger, Sic Bo, and Andar Bahar.
RTP (Return to Player) is the theoretical percentage of total wagers that a game returns to players over the long term. Games with a higher RTP have a relatively greater chance of returning money over time. However, each spin or hand is independent, so RTP does not guarantee results in the short term.
Bonuses and Promotions
Bonuses and Promotions
After opening a new account, moja7 offers a 150% bonus on the first deposit, up to a maximum of ৳5,000. This means if you deposit ৳2,000 you will receive an extra ৳3,000 in bonus. The bonus will be added to your account automatically, but a 15x wagering condition must be met before withdrawal.
A 15x wagering requirement means you must wager 15 times the total bonus amount before you can withdraw it. For example, if you receive a ৳3,000 bonus, you must place a total of ৳45,000 in bets. Once this condition is met, the bonus funds convert to real balance and can be withdrawn.
moja7's VIP programme has five levels — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback goes up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and up to 0.8% at the Diamond level. It is possible to move up to higher levels through regular play.
Yes, moja7 offers special promotions during various festivals and tournaments. During Eid, Pohela Boishakh, BPL, or the T20 World Cup season, limited-time bonuses, free bets, or extra cashback may be available. Check the promotions page regularly for the latest offers.
Bonus eligibility depends on the terms of the specific promotion. Bonuses can generally be used on slots games, but some table games or live betting markets may have restrictions. The detailed terms and conditions of each bonus are listed in moja7's promotions section.
Security and Responsible Gaming
Security and Responsible Gaming
moja7 uses SSL (Secure Socket Layer) encryption to keep all data secure. Your personal information, payment details, and gaming history are stored under a strict privacy policy. Your information is not sold or shared with third parties.
Yes. As part of responsible gaming, moja7 lets you set deposit limits, betting limits, and time limits. To set these limits, go to account settings or get help from live chat support.
Self-exclusion is the option to close your account for a set period or permanently. If you feel that gaming is having a negative impact on your life, contact moja7 support immediately. Our team will help you with respect and confidentiality.
moja7 customer support is available 24 hours a day, 7 days a week in Bengali via live chat. Click the chat icon on any page of the site to speak directly with a support agent. You can also contact us by email: [email protected]
Notify moja7 live chat support immediately and request a temporary block on your account. Then change the passwords for your email and mobile number. moja7 never asks for a password or OTP by phone, SMS, or email — any such request is always fraudulent.
moja7 strictly prohibits anyone under 21 from using the platform. Age is verified at the time of registration and withdrawal. Parents can use parental control software on family devices to restrict minors' access. If you notice a suspicious account, report it to support.
Still have questions?
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Or email us: [email protected]
Live Chat Support
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Email Support
For complex matters, send us the details by email. Our address: [email protected]
Responsible Gaming
For setting limits, self-exclusion, or gaming advice, visit our Responsible Gaming page.